The Account Balance indicates the amount of money available in your account at this point in time, credits (revenue) - debits (refunds and withdraws).
When you have earned a commission, the total value of the commission will be recorded as a pending credit transaction and your total revenue will increase. A pending credit transaction becomes eligible after 15 days from the date when the payment was received and increases the value of your account balance, unless it is refunded. If the credit transaction is refunded within these 15 days, the value of your total revenue will decrease. If this transaction is refunded after becoming eligible (after the 15-day interval), a new debit transaction will be registered, decreasing your account balance and revenue. The value of the debit transaction can be equal to or smaller than the value of the initial credit transaction.
The pending credit transaction is reflected immediately in your total revenue, but it is reflected in your Account Balance only after it becomes eligible (after 15 days from the date when the payment was received). A pending credit transaction takes this 15-day period to become eligible, because we offer full refunds within 15 days from the purchase date, if the customer is not satisfied with our service.
When you make a withdrawal, this will be reflected in your account as a pending debit transaction and will receive the Processed status only after it is paid. Occasionally, you may find that the payment was made, but the information has not been updated in the system - in this case, it usually takes 1-2 days for the update to take place.
Listed in: Commissions and payments